Privacy Policy
AQUA HUB GROUP attaches great importance to the protection of your personal data. In this privacy statement, we explain which data we process through this website, for what purpose, who we share it with and what your rights are.
1. Who is responsible?
AQUA HUB GROUP BV, Gentseweg 715, 8793 Sint-Eloois-Vijve, Belgium, company number BE 1027.422.020. You can reach us at info@aquahubgroup.be or +32 56 61 51 62.
2. What data do we process?
- Through the contact form: your name, email address, phone number and address, the type of customer and inquiry, your message and, where applicable, the product you request a technical sheet for. For professional customers, also the company name and VAT number.
- Technical data with an inquiry: the language of the form, your browser type and an irreversibly encrypted (hashed) form of your IP address, to prevent spam and abuse of the form. We do not store your IP address itself.
- Origin of your inquiry, only if you accept marketing cookies: the ad, campaign or website through which you reached us (campaign parameters, ad click ID, referring page and landing page).
- Website visit, only if you accept statistics or marketing cookies: data about your visit through Google (see section 6).
3. For what purpose and on what basis?
- Answering your inquiry (quote, question or technical sheet) and contacting you about it: this is necessary to take steps at your request before a possible contract (Art. 6(1)(b) GDPR).
- Following up your inquiry in our customer management system and preventing spam and abuse of the form: our legitimate interest (Art. 6(1)(f) GDPR).
- Website statistics and measuring our ads: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
We do not sell your data.
4. Who do we share your data with?
Your inquiry is followed up by the Aqua Group team, which handles inquiries for AQUA HUB GROUP. We also work with the following service providers, who only use your data on our behalf:
- Hosted Power: hosting of the website and database, on servers in the European Union.
- Cloudflare: security and fast delivery of the website.
- Mailgun: sending the email with your inquiry, through their European servers.
- Phrospr: our customer management system (CRM), in which your inquiry is followed up.
- Google (Google Tag Manager, Google Analytics, Google Ads): only with your consent, see section 6.
Cloudflare, Mailgun and Google are US companies. Where data ends up outside the European Union, it is protected by the EU-US Data Privacy Framework or the European Commission's standard contractual clauses. We also disclose your data where the law requires us to.
5. How long do we keep your data?
- Inquiries through the website: up to 3 years after receipt; after that they are automatically deleted from the website database. If you become a customer, we keep the data needed for the customer relationship and our legal (accounting) obligations for as long as these apply.
- Messages recognised as spam: 30 days.
- Cookies: see the table below.
6. Cookies
We always set necessary cookies. For statistics and marketing cookies we first ask for your consent; without consent, Google does not set cookies. You can change or withdraw your choice at any time via Cookie settings, also at the bottom of every page.
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
| ahg_session | Security of the contact form | Necessary | Until you close the browser |
| ahg_consent | Remember your cookie choice | Necessary | 6 months |
| ahg_src | Keep the ad or campaign through which you found us with your inquiry | Marketing | 90 days |
| _ga, _ga_* | Google Analytics: measure website visits | Statistics | Up to 2 years |
| _gcl_* | Google Ads: measure which ads lead to an inquiry | Marketing | 90 days |
Without consent, Google may, through its Consent Mode, receive limited signals without cookies (for example that a page was viewed) to estimate ad results.
7. Your rights
You have the right to access your data, to have it corrected or deleted, to restrict its processing, to object to processing based on our legitimate interest, and to data portability. You can withdraw any consent you have given at any time. To do so, email info@aquahubgroup.be; we reply within one month.
If you are not satisfied with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be.
8. Changes
We may update this privacy statement. The most recent version is always on this page.
Last updated: 3 November 2026.